RETURN POLICY
At Vavou Boutique, we’re committed to ensuring your complete satisfaction with your purchase. If for any reason you’re not delighted with your order, we’re here to help. Our return policy is designed to be flexible and hassle-free because we want you to feel confident and comfortable shopping with us.

OUR RETURN PROMISE
We understand that sometimes, things just don’t work out. That’s why we offer a flexible return policy to make it easy for you to return or exchange your purchase. We’re committed to providing you with the best possible shopping experience, and we’re here to help every step of the way.

RETURN DETAILS

  • Returns are warmly accepted within 30 days of delivery
  • Items must be in their original condition with all tags attached, just like you received them
  • Refunds will be issued in the original form of payment, so you can shop with confidence
  • Please note that shipping costs are non-refundable unless the item is defective or was sent in error

INITIATING A RETURN
To start the return process, please follow these simple steps:

  1. Click the “Start a Return” button
  2. Enter your order number and email address associated with your order
  3. Select the item(s) you’d like to return and the reason for return
  4. Choose your preferred refund method (store credit or original payment method)
  5. Carefully package the item(s) you’re returning, making sure to include all original tags and packaging
  6. Ship the package back to us at the address provided

 

RETURN SHIPPING

  • Return shipping is the responsibility of the customer, but we recommend using a trackable shipping method to ensure your return is delivered safely
  • We’ll take care of the rest, ensuring your return is processed promptly and efficiently
  • Please note that we’re not responsible for lost or damaged returns, so please make sure to use a reliable shipping method

REFUND PROCESSING

  • Refunds will be processed within 5-7 business days of receiving your returned item(s)
  • You’ll receive an email notification once your refund has been processed, so you can shop again with confidence
  • Refunds will be issued in the original form of payment, minus any applicable shipping costs

EXCHANGES

  • If you’d like to exchange an item for a different size or color, please follow the same return process as above
  • Please note that exchanges are subject to availability, and we may not always have the item you’re looking for in stock

DAMAGED OR DEFECTIVE ITEMS

  • If you receive an item that’s damaged or defective, please contact us immediately
  • We’ll provide a replacement or refund, whichever you prefer
  • Please note that we may request photos of the damaged or defective item to facilitate the return process